Les formations Communication

Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies

By the end of the course, delegates will be able to:

- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders

Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and Case Studies

By the end of the course, delegates will be able to:

- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders
- Explain how to deal with the difficult situations they may encounter in the office

Audience

Staff who need to be fully aware of the issues surrounding People and Team Management for:

- Themselves
- Their colleagues (peers)
- Their bosses
- Their team members
- Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies

By the end of the course, delegates will be able to:

- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Appreciate how to manage, motivate and develop their team members
- Manage their internal and external customers and stakeholders
- Explain how to deal with the difficult situations they may encounter in the office

Audience

- Staff who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with :

- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders

Course Objectives

By the end of the course, delegates will be able to:

- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders

Format

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies

Communication skills have long been recognised as essential to professional success and many a career has stalled, faltered or stagnated thanks to a lack of communication skills. Contrary to urban myth, few of us are born with this skill, instead most have either practised or learned from mistakes. This course is designed to assist delegates to improve their communication skills and in consequence their ability to work with others.

Mediation skills are subtly yet meaningfully different. Excellent communication is a pre-requisite but more important is the ability to listen and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. This course also covers the wider range of skills, in addition to communication, that are required to be an effective mediator.

This instructor-led, live training in Quebec is aimed at persons working in an international business environment who wish to quickly improve their listening, speaking and writing skills to be more effective leaders and team members.

By the end of this training, participants will be able to:

- Learn tools and tactics to quickly expand their workplace English vocabulary.
- Focus on only the relevant parts of the English language needed to be more effective at work.
- Gain confidence in their ability to communicate with authority by phone, email and in meetings.
- Practice techniques to influence and persuade customers, managers, and peers.
- Apply a systematic approach to continue improving their Business English skills after the training.

This instructor-led, live training in Quebec (online or onsite) is aimed at team leaders and team members who wish to improve the way in which they communicate, collaborate and relate to each other. By following a series of practices, teams can enhance these skills, leading to more productive work and a happier work life.

By the end of this training, participants will be able to:

- Identify and address common problems in how they communicate and respond to others at work.
- Improve the efficiency with which work is carried out as a team.
- Understand the individual as well as the collective needs of a team so as to better manage and direct their efforts.
- Understand the meaning and importance of emotional intelligence as an indicator and guide to improve human relations at work.

Audience

Managers, Team Leaders and staff members who feel that:

- They are attending too many meetings
- Their time is being “stolen” by other people
- They cannot get to the bottom of their day’s work because of a lack of planning, foresight or prioritisation

Format of the course

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and Case Studies

By the end of the course, delegates will be able to:

- Appreciate the need to manage meetings effectively – respecting the time pressures of those whom they invite to meetings
- Follow the standard processes for calling, managing and preparing the output of meetings
- Appreciate more widely some of the ways of managing themselves and their time more efficiently: to work smarter not harder…